PRODUCTION - CERTIFIED
Gong, owned
end to end.
CERTIFIED
Gong is a sophisticated tool, and at times, it feels impossible to set up properly. Controversial opinion, but it's not because of the software being so advanced. It fails because nobody owns the program... the flows, the adoption, the reporting. That's the part I run. And I set it up so reps experience Gong as coaching, not surveillance.
WHAT I DELIVER
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Implementation & configuration
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Deal boards & smart alerts
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Gong onboarding & user adoption
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Initiative build & smart tracker programming
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1:1 rep coaching & call reviews
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Gong dashboards, initiative tracking & revenue reporting
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Scorecards & coaching frameworks
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Win/loss & voice of customer insights
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Engage flows for Sales & Customer Success
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Collaborator license enablement
HOW IT WORKS
01 - ASSESS
See what's really there.
Usage data, workflows, and stakeholder interviews. What you're paying for versus what's getting used... and where the gaps actually are.
02 - DESIGN
Agree on the plan.
A phased plan with quick wins first. You'll know what changes, when, and what it asks of your team... before anything changes.
03 - BUILD
Create, test, refine.
Configuration, flows, and training in the flow of your team's real work. Sellers keep selling while it happens.
04 - EMBED
Make it stick.
Ongoing administration, reporting, and adoption tracking... with documentation and owner training whenever you're ready to bring it in-house.
What I'll need from you.
Programs need partners, not just a consultant. I'll ask for admin access to the relevant systems, a standing check-in with the program sponsor, and early conversations with a minimum of 2-3 end users who champion Gong along with any end-users who are reluctant to adopt... because a program nobody adopts is just a login. I'll respect everyone's calendar, but ownership works best when I can see what your team sees.